Terms and conditions
Terms and conditions
Legal notices
Website publisher
This website is published by M.K. Unlimited SRL, owner of the MK Horse brand.
Solutions.
– Company name: M.K. Unlimited LLC
- Trademark: MK Horse Solutions
- Legal form: Limited liability company (LLC)
- Headquarters: 92, Avenue Reine Astrid – 1310 La Hulpe – Belgium
- Intra-community VAT number: BE 1031.698.829
- Legal representative / Administrator: Klaudia Strzelecka
- Phone: +32 488 418 554
- Website: mkhorsesolutions.com
Accommodation
The site is hosted by:
- Host: O2Switch
- Company: O2Switch SAS
- Address: Chemin des Pardiaux, 63000 Clermont-Ferrand – France
- Website: o2switch.fr
Terms and Conditions of Sale (T&Cs)
These General Terms and Conditions of Sale apply to all sales concluded by MK Horse.
Solutions, a brand of M.K. Unlimited SRL, for its professional and private customers.
The Terms and Conditions below are reproduced exactly as they appear, without any
modification.
- By entering into a contract with us, the buyer is deemed to be aware of these terms and conditions of sale and the
accepts as an integral part of our agreement. All conditions formulated by
The buyer or a third party, who would derogate from these terms and conditions, are only enforceable against us in
in the event of written agreement on our part.
- The information contained in our offers, as well as our delivery times, are subject to change.
purely indicative, and are in no way binding on us. Exceeding the deadlines cannot in any way
case, even after formal notice, give rise to the termination of the contract or to any
compensation. The buyer shall not, at any time, have the right to refuse a late delivery.
- The customer is required to pay in full for all goods ordered, as well as
shipping costs listed in the quote, order confirmation, delivery note, or
invoice for each order placed. If the buyer indicates that they wish to waive all or
part of the purchase, the seller has the choice between, on the one hand, the specific performance of the contract and, on the other hand,
termination at the buyer's expense, with the buyer being required to pay compensation
flat fee equivalent to 25% of the order amount with a minimum of EUR 200, excluding
prejudice to the seller's right to prove the extent of the damage suffered. The seller informs
the buyer of their choice in writing. Force majeure releases both parties from their obligations.
mutual insurance companies.
- The buyer is deemed to have accepted the goods that are the subject of their purchase and that appear
in the quote, order confirmation, delivery note, or invoice. By the mere fact of having
accepted the quote and/or picked up the goods, the buyer is also deemed to have accepted
knowledge of our terms and conditions of sale. Deliveries of goods in several parts do not
may give rise to complaints.
- Goods, even when shipped carriage paid, travel at the buyer's risk. We
We accept no responsibility for accidents occurring during transport, nor for
for delays in deliveries by rail or other modes of transport.
- Any complaint regarding quality, quantity, or apparent defects must be made within
late upon delivery and must be noted in writing on the delivery slip. Otherwise, the goods
is deemed accepted. A claim relating to hidden defects must, on pain of nullity, be
made no later than one month after the discovery of the defect.
- When a claim concerning defective goods is accepted by the parties or
In law, our liability shall not exceed the proportional refund of the purchase price or the
replacement of the disputed goods, excluding any compensation covering
direct or indirect damages.
- If it appears to the seller that the buyer's credit is deteriorating, the seller reserves the right
to require the necessary guarantees or to suspend/cancel the order.
- This sale may be terminated automatically without formal notice if the buyer remains in
failure to fulfill its contractual obligations.
- In the case of purchase on request, a delivery time and a pickup deadline are indicated.
on the order confirmation. Storage fees will be charged if the goods are not collected.
- It is the buyer's responsibility to ensure that the delivery location is suitable. The costs associated with a
Delivery charges may be billed for undeliverable items.
- Unless otherwise specified, invoices are payable in cash.
- Any amount not paid by the due date shall automatically bear interest.
- Advance payments will be used primarily to pay accrued interest.
- In the event of non-payment, a fixed compensation may be applied.
- All protest or collection fees shall be borne by the customer.
- Failure to pay one invoice will result in the balance of all other invoices becoming due.
- The acceptance of negotiable documents does not constitute novation.
- Any technical advice provided is purely for informational purposes.
- Retention of title clause: the goods remain the property of the seller until
full payment.
- The rules on non-contractual liability in Book 6 of the Civil Code do not apply.
- In the event of a dispute, only the courts chosen by the seller shall have jurisdiction. Belgian law shall apply.
is applicable.
- If any clause is declared invalid, the other provisions shall remain valid.
Privacy Policy
Protection of personal data
MK Horse Solutions, a brand of M.K. Unlimited SRL, attaches great importance to the protection of
your personal data and undertakes to process it in accordance with the General Data Protection Regulation.
Data Protection (GDPR).
Data collected
We collect the following data in particular:
– first and last name
– mailing address
– email address
– phone number
- order and billing information
This data is collected via:
– creating a customer account
– online orders
– contact forms
- newsletter subscription
Purposes of processing
The data is used for:
– order and delivery management
– customer relations and after-sales service
– sending commercial information (if consent is given)
- improving the site and user experience
Tracking tools and cookies
The site uses audience tracking and measurement tools, including:
– Axeptio
– Google Analytics
- Meta (Facebook/Instagram)
The use of cookies is subject to your consent via the banner provided for this purpose.
Data sharing
Personal data may be transmitted to partners strictly necessary for
the performance of services, including:
– carriers
– technical and hosting providers
The data is not sold to third parties under any circumstances.
Shelf life
Data is retained for the period strictly necessary for the purposes for which it was collected.
have been collected in accordance with legal requirements.
User rights
In accordance with the GDPR, you have the following rights:
– right of access
– right of rectification
– right to erasure
– right to restriction of processing
- right to object
Exercising rights
Any requests regarding your personal data can be sent to:
You will receive a response within the legal time frame.
Applicable law
This privacy policy is governed by Belgian and European law.
Cookie Policy
- What is a cookie?
A cookie (or tracker) is a small text file stored on your device (computer, mobile phone, tablet).
when visiting a website. In particular, it allows a terminal to be recognized, to
store certain information and improve your browsing experience.
- Who places cookies?
Cookies may be stored:
- by MK Horse Solutions ("internal" cookies);
- by third parties (third-party cookies) linked to audience measurement, advertising, or functionality tools (e.g., networks)
social).
- What types of cookies do we use?
- Strictly necessary cookies
These cookies are essential for the website to function (e.g., shopping cart, login, security). They do not
cannot be disabled from our systems.
- b) Preference/personalization cookies
They allow your choices (e.g., language, display preferences) to be remembered in order to make your
more comfortable navigation.
- c) Audience measurement cookies
They help us understand how the site is used and improve its performance (pages viewed,
visit time, errors, etc.).
Tool(s) used: Google Analytics.
- d) Advertising/social media cookies
They enable us to display personalized content and advertisements, measure the effectiveness of our
campaigns and/or facilitate interaction with social networks.
Tool(s) used: Meta (Facebook/Instagram).
- e) Consent management
We use Axeptio to allow you to accept, refuse, or configure non-essential cookies.
essential.
- Shelf life
Cookies are stored for a maximum period in accordance with applicable recommendations (in
general maximum of 13 months for audience measurement and advertising cookies, depending on the
settings and obligations in force). Consent choices are also retained for
for a limited period, then can be requested again.
- Your choice: accept, decline, configure
During your first visit, a consent banner allows you to: – accept all or part of the cookies
cookies; – refuse non-essential cookies; – customize your preferences.
You can change your choice at any time via the cookie management module (Axeptio).
accessible from the website.
- How to manage cookies through your browser?
You can also configure your browser to delete, block, or alert you when
cookie storage. However, disabling certain cookies may affect the functioning of the website.
(e.g., shopping cart, login).
- Contact
If you have any questions about the use of cookies and trackers, you can contact us at:
- Update
This policy may be subject to change, particularly in the event of changes to the tools used.
or regulations.
Return and Refund Policy
Right of withdrawal
In accordance with European legislation, customers have a period of 14 calendar days from receipt of their order to exercise their right of withdrawal, without having to provide a reason.
Return conditions Productsmust be:
- new, unused
- returned to their original condition
- in their original packaging
Damaged, used, or incomplete products cannot be returned. Bulky, custom-made, or already installed products (e.g., laid stabilization slabs) are not eligible for return.
Return procedure
Before returning any items, customers must contact MK Horse Solutions by email to obtain return instructions.
Return shipping costs
Return shipping costs are the responsibility of the customer, except in the case of defective products or errors on our part. No restocking fees will be applied.
Reimbursement
Refunds will be made within 7 business days after receipt and verification of the returned product, via the original payment method.
Terms and conditions
Terms and Conditions
By entering into a contract with us, the buyer is deemed to be aware of these terms and conditions of and accept them as an integral part of our agreement. All conditions terms and conditions formulated by the buyer or a third party that deviate from the these conditions, shall only be enforceable against us if agreed to in writing by our .
The information contained in our offers, as well as our delivery times, delivery times, are purely indicative and are not binding on us in any way. exceeding of deadlines cannot, even after formal notice, give rise to termination of the contract termination of the contract or to any compensation whatsoever. The buyer shall not, at at any time right to refuse a late delivery.
The customer is required to pay in full for all goods ordered, as well as the shipping costs indicated in the quote, the order confirmation order confirmation, delivery note, or invoice, for each order placed. If the buyer indicates that they wish to cancel all or part of the purchase, the seller has the choice between, on the one hand, the forced execution of the contract and, on the other hand, its termination at the expense the buyer, who is required to pay a lump-sum compensation equivalent to 25% of the order amount with a minimum of EUR 200, without prejudice to the seller's right to prove the extent of the damage suffered. The seller shall inform the buyer of its choice in writing. Force majeure shall release both parties from their mutual obligations.
The buyer is deemed to have accepted the goods that are the subject of purchase and listed in the quote, order confirmation, delivery note or invoice. By the mere fact of having accepted the quotation and/or having removed the goods, the buyer is also deemed to have read our terms and conditions of sale. Deliveries deliveries of goods in several parts cannot give rise to complaints complaints.
Goods, even when shipped carriage paid, travel at the risk and peril of the buyer. perils of the buyer. We decline all responsibility for accidents occurring during transport, as well as for delays in deliveries by rail or other means of transport.
Any complaint regarding quality, quantity, or apparent defects must be made at the latest upon delivery and must be recorded in writing on the delivery note. Otherwise, the goods are deemed to have been accepted. A complaint concerning hidden defects must, on pain of nullity, be submitted no later than the month following discovery of the defect. Responses to late complaints do not imply a waiver of this provision and are always subject to all rights generally of any kind and without any prejudicial acknowledgment.
When a claim concerning defective merchandise is accepted by the parties or by law, our liability shall not exceed the refund proportionate to the purchase price paid to us by the buyer for the goods or the replacement of the disputed goods delivered by us, and therefore expressly excludes any compensation covering direct damages or indirect damages.
If it appears to the seller that the buyer's credit is deteriorating, in particular if judicial enforcement measures taken against the buyer and/or in the event of events that call into question the proper fulfillment of the commitments or render them impossible, the seller reserves the right to demand necessary guarantees necessary guarantees. In the event of refusal by the buyer, the seller reserves the right to suspend and/or cancel the order in whole or in part, even if the goods have already been shipped in whole or in part.
This sale may be terminated as of right without notice , without the buyer being entitled to damages and without prejudice to the rights of the to any damages, if the buyer remains in default of fulfilling their contractual obligations , even those arising from other contracts. The will of will of the seller will be sufficiently demonstrated by sending a registered letter.
In the case of purchase on demand, a delivery time is agreed upon. This delivery time and the deadline for collection are indicated on the order confirmation order . If the pickup deadline is not met, a rental fee warehouse rental fee will be due from the date of the proposed collection. warehouse rental fee will be due from the date of the proposed collection mentioned on the order confirmation, without prior notice. The rent is 10 euros per m³ per month on the remaining stock quantity. The goods that have not been collected or delivered on the date indicated on the order confirmation remain remain on site at the buyer's risk, without the latter be able to make any claim for theft or damage to any nature whatsoever.
It is the buyer's responsibility to ensure that the delivery location is in good condition and suitable for delivery, taking into account the applicable traffic regulations . The buyer is responsible for applying for a parking permit (if necessary) and bear the costs. If a representative of the buyer is not present at the address and/or at the agreed delivery time, or if delivery is impossible, the Seller has the right to postpone delivery and to charge the buyer for the delivery and storage of these goods, without prejudice to the seller's right to claim higher damages if the actual damage suffered is greater.
Unless otherwise specified in writing, invoices are payable in cash.
Any amount not paid by the due date shall automatically and without notice of default interest at the Belgian statutory interest rate plus 2%, at a rate of 12%. interest at the Belgian legal interest rate plus 2%, with a minimum rate of 12% at a minimum.
The advance payments made will be used primarily to pay the amount of interest due.
In the event of non-payment of the full or partial amount of the invoice by the due date without any valid reason, the balance due will be increased by 12% with a minimum of 40 EURO and a maximum of 3000 EURO, even if payment terms have been granted.
- All protest or collection fees shall be borne by the customer.
Failure to pay a single invoice by its due date shall render the entire balance payable the balance due on all other invoices, even those not yet due.
The act of drawing and/or accepting negotiable instruments or other negotiable documents negotiable instruments does not constitute a novation of debt and does not derogate from the terms and conditions of sale .
Any technical advice provided by us, including calculations or similar recommendations for an offer or quotation, is purely for guidance purposes only. similar recommendations in an offer or quotation, is purely informative. All technical details must always be verified by a qualified professional qualified professional. We accept no liability for the use of this advice.
TITLE RETENTION CLAUSE The seller retains title of the goods until full payment has been received. The risks are borne by the buyer. Deposits may be retained to cover any losses incurred resale. In case of resale of the Goods, even if processed, belonging to the seller, the buyer hereby assigns to the seller all claims resulting from their resale.
Within legal limits, the legal provisions on extracontractual liability of Book 6 of the new Civil Code do not apply to contracts concluded between the seller and the buyer. Compensation for damage caused by the non-performance of an obligation arising from a contract concluded with the buyer is governed exclusively by the rules of contract law, even if the event that caused the damage constitutes a tort. Consequently, and by way of derogation from the rules of Article 6.3 of the New Civil Code, no action for can be brought be brought against the seller, its employees, its managers, and, more generally, any person acting on its behalf and who may be qualified as an " auxiliary" within the meaning of the New Civil Code.
In the event of a dispute, only the courts of the district of La Hulpe or those of the buyer's place of residence, at the seller's discretion. The contractual between the parties are governed exclusively by Belgian law , excluding the United Nations Convention of April 11, 1980, on Contracts for the international of Goods and the Convention of June 14, 1974 on the Limitation Period in the International Sale of Goods.
If any provision (or part thereof) of these terms and conditions is inapplicable or contrary to a provision of mandatory law, this shall not affect the validity and enforceability of the other provisions of these terms and conditions, nor the validity and applicability of the part of the provision concerned that is not unenforceable or contrary to a provision of mandatory law. In such a case, the parties shall negotiate in good faith to replace the unenforceable or conflicting provision with an enforceable and legally valid provision that is as close as possible to the objective and scope of the original provision. The possible nullity/invalidity of a clause (or part thereof) has no influence on the other terms and conditions.
Return, Refund, and Right of Withdrawal Policy
Dernière mise à jour : 10/03/2026
La présente politique de retour et de remboursement s’applique aux
achats effectués sur le site mkhorsesolutions.com, exploité par :
M.K. Unlimited SRL
Marque commerciale : MK Horse Solutions
Siège social : 92, Avenue Reine Astrid – 1310 La Hulpe – Belgique
Numéro de TVA intracommunautaire : BE 1031.698.829
Représentant légal : Klaudia Strzelecka
Téléphone : +32 488 418 554
Site internet : mkhorsesolutions.com
1. Droit de rétractation (consommateurs – Union européenne)
Conformément à la Directive européenne 2011/83/UE relative aux droits
des consommateurs, tout client consommateur dispose d’un délai de
quatorze (14) jours calendaires pour exercer son droit de rétractation
sans avoir à motiver sa décision.
Ce délai court à partir :
du jour où vous (ou un tiers désigné par vous) prenez physiquement
possession du produit,
ou du dernier produit livré en cas de commande contenant plusieurs
articles livrés séparément.
Pour exercer ce droit, vous devez notifier votre décision par une
déclaration claire (par exemple par email ou courrier).
📧 Email : [email de contact à ajouter]
📍 Adresse postale :
M.K. Unlimited SRL
MK Horse Solutions
92, Avenue Reine Astrid
1310 La Hulpe
Belgique
Vous pouvez utiliser le formulaire type de rétractation figurant en bas
de cette page, mais ce n’est pas obligatoire.
2. Effets de la rétractation
Si vous exercez votre droit de rétractation dans le délai prévu :
nous vous rembourserons tous les paiements reçus, y compris les frais de
livraison standard (hors options de livraison premium),
sans retard excessif, et au plus tard dans les 14 jours suivant la
réception du retour ou la preuve d’expédition du produit.
Le remboursement sera effectué via le même moyen de paiement que celui
utilisé lors de la transaction initiale, sauf accord contraire.
3. Retour des produits
Après notification de votre rétractation, vous devez renvoyer le produit
dans un délai de 14 jours.
Les produits doivent être retournés à l’adresse suivante :
M.K. Unlimited SRL – MK Horse Solutions
92, Avenue Reine Astrid
1310 La Hulpe
Belgique
Conditions :
Les articles doivent être non utilisés et dans leur état d’origine
Ils doivent être retournés dans leur emballage d’origine
Toute étiquette ou accessoire doit être présent
Le client est responsable de toute dépréciation du produit résultant
d’une manipulation autre que celle nécessaire pour établir la nature,
les caractéristiques et le bon fonctionnement du produit.
4. Frais de retour
Sauf en cas de produit défectueux, non conforme ou erreur de livraison,
les frais de retour sont à la charge du client.
Nous recommandons un envoi avec numéro de suivi, car nous ne pouvons pas
être tenus responsables des colis perdus.
5. Produits défectueux ou non conformes
Conformément à la garantie légale de conformité prévue par le droit
européen et belge, si un produit est :
défectueux
endommagé
ou non conforme à la commande
merci de nous contacter dans les plus brefs délais en indiquant :
votre numéro de commande
une description du problème
des photos du produit si possible
Nous procéderons, selon la situation :
à un remplacement du produit
à une réparation
ou à un remboursement
Les frais de retour seront alors pris en charge par MK Horse Solutions.
6. Exceptions au droit de rétractation
Conformément à l’article VI.53 du Code de droit économique belge, le
droit de rétractation ne s’applique pas notamment aux :
produits personnalisés ou fabriqués selon les spécifications du client
produits scellés ne pouvant être renvoyés pour des raisons d’hygiène et
qui ont été ouverts
produits susceptibles de se détériorer rapidement
7. Retours hors droit de rétractation
En dehors du droit légal de rétractation, toute demande de retour sera
examinée au cas par cas par MK Horse Solutions.
L’acceptation d’un retour dans ce cadre reste à la discrétion de
l’entreprise.
8. Contact
Pour toute question concernant les retours ou remboursements :
MK Horse Solutions
M.K. Unlimited SRL
📍 92, Avenue Reine Astrid
1310 La Hulpe – Belgique
📞 +32 488 418 554
🌐 mkhorsesolutions.com
📧 [email à compléter]
9. Formulaire type de rétractation (UE)
Si vous souhaitez exercer votre droit de rétractation, vous pouvez
utiliser le formulaire ci-dessous :
À l’attention de :
M.K. Unlimited SRL – MK Horse Solutions
92, Avenue Reine Astrid – 1310 La Hulpe – Belgique
Je vous notifie par la présente ma rétractation du contrat portant sur
la vente du bien suivant :
Commande n° : __________________
Produit(s) : __________________
Commandé le : __________________
Reçu le : __________________
Nom du consommateur : __________________
Adresse du consommateur : __________________
Signature (uniquement en cas de notification papier)
Date : __________________
